Consumer preferences, reduced technology costs and government policies that increase labor costs are driving a trend toward automation in the restaurant business. If you make something more convenient and less expensive, it tends to catch on.
As recently as the 1960s, gas-station employees would rush to fill your car’s tank, wash the windows, check the oil and put air in the tires. Telephone operators made your long-distance calls and bank tellers cashed your checks. Those jobs now are either gone or greatly diminished.
Today, we reduce jobs whenever we shop on Amazon instead of our local retail outlet, use an Uber app rather than calling a cab dispatcher, order a pizza online, use an airport kiosk to print boarding passes, or scan groceries. Each of these changes in behavior has increased convenience and reduced labor costs—and competitive businesses pass the savings to their customers.
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If you ever thought it was cool that the Internet of Things (IoT) could connect to your home, car, or refrigerator. Wait until you think about what is happening with airplanes.
Today’s kids need to consider a role in IT. Here is a quick paragraph from a recent Wall Street Journal article.
It doesn’t hurt their cause that the Bureau of Labor Statistics projects that there will be one million unfilled jobs for programmers in the U.S. by 2020. And that may be an underestimate, … He adds that the more software and hardware humans create, the more jobs in software there are, as new platforms like smartphones and drones spawn their own software ecosystems.
With the move to $15 or higher minimum wage, you can bet there will much more “shadow work” that will be moved to consumers or lost to automation. Shadow work is all the unpaid jobs we do on behalf of businesses and organizations: We are pumping our own gas, scanning our own groceries, booking our travel and busing our tables at Starbucks. Shadow work is a new concept, so as yet, no one has compiled economic data on how many jobs we, the consumers, have taken over from (erstwhile) employees. Yet it is surely a force shrinking the job market, and the unemployment it creates is structural.
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